Our program audit solution puts your existing program through the grind and comes up with key recommendations to put your loyalty initiatives back on track. We work closely with your team to understand strategic and operational issues, and bring in a wealth of member insight to make practical recommendations.
Key gaps we analyze include:
Is your current program meeting strategic objectives?
Are your program processes in place?
Are your program rules working for you?
Is your program really building customer loyalty?
Do you have a good set of metrics to guide you?
Our approach is to highlight key gaps and recommend corrective measures, with metrics to track performance on an ongoing basis.
If you would like to engage in a discussion on how you could use our expertise in loyalty for auditing and enhancing your existing program, contact us.